If you’re asking, “How long does Lufthansa take to issue a refund?”, you’re not alone. Refund timelines are one of the most common concerns for travelers after a cancelled or changed flight. Lufthansa processes refunds depending on several factors, including ticket type, payment method, booking channel, and timing of the request. Typically, refunds for credit or debit card payments are completed within 7–10 business days, while bank transfers or cash payments may take up to 20 business days.
However, during peak travel periods or global disruptions, this timeline may extend. In this article, we’ll explain Lufthansa’s refund process, provide average processing times, highlight common delays, and share tips to make your refund experience smoother. For immediate support or urgent queries, you can reach Lufthansa customer service at +1‑866‑228‑3566.
Understanding Lufthansa’s Refund Process
Before we dive into processing times, it’s important to understand how Lufthansa handles refunds. Refunds are issued when:
- Lufthansa cancels your flight
- You hold a refundable ticket and choose to cancel
- Your schedule changes significantly
- Other exceptions under EU261 regulations apply
The refund amount depends on your ticket fare type, taxes, and any extra services purchased. Refunds for non-refundable tickets may not be issued in cash, but Lufthansa may provide vouchers or credits for future travel.
Lufthansa offers multiple ways to request a refund: online via the “My Bookings” section, through customer service at +1‑866‑228‑3566, or via your travel agent if booked through a third-party platform.
Average Refund Processing Time
1. Credit or Debit Card Payments
Refunds for credit or debit card transactions are usually processed within 7–10 business days. The exact timeline depends on:
- Your bank’s processing speed
- The day you submit the request
- High refund volume periods (holidays, travel disruptions)
2. Bank Transfers and Cash Payments
For payments made via bank transfer or cash, refunds can take up to 20 business days. Processing may take longer if:
- The refund is international
- Your bank requires extra verification
- Multiple flight segments are involved
3. Third-Party Bookings
If your ticket was booked via a travel agent or online platform, Lufthansa often requires the refund request to be initiated through the agent. This can extend processing time significantly, sometimes 3–6 weeks, depending on the intermediary’s policies.
Common Reasons Refunds Get Delayed
Even when you follow the correct procedure, some refunds may take longer than expected. Common causes include:
- Incomplete or incorrect passenger details – double-check names, PNR, and payment information.
- High volume of refund requests – airline strikes, weather disruptions, or peak seasons may slow processing.
- Third-party bookings – as noted, these go through intermediaries, adding extra steps.
- Verification requirements – missing documents such as tickets, boarding passes, or proof of cancellation may cause delays.
- Bank or currency issues – international transfers or currency conversion delays can add extra days.
Step-by-Step Guide to Request a Lufthansa Refund
Step 1: Log In to My Bookings
Visit www.lufthansa.com, click “My Bookings”, and enter your PNR/booking reference and last name.
Step 2: Check Refund Eligibility
The system will display if your ticket is refundable and whether you can request a full cash refund, partial refund, or travel voucher.
Step 3: Submit Refund Request
Select “Request Refund” and follow the prompts. Make sure all information matches your ticket details.
Step 4: Track Your Refund
You can track your refund status online or call Lufthansa support at +1‑866‑228‑3566 if there’s any delay.
Step 5: Receive Refund
Refunds are credited to the original payment method. Cards are faster; bank or cash transfers may take longer.
Tips to Speed Up Your Refund
- Book Directly Through Lufthansa – Direct bookings are usually faster than third-party bookings.
- Submit Refund Requests Promptly – Don’t wait until the last moment; early submission reduces waiting time.
- Ensure Accurate Information – Double-check your booking reference, name spelling, and payment method.
- Keep All Documentation – Boarding passes, tickets, and any cancellation confirmations are useful if additional verification is needed.
- Call Customer Support if Delayed – +1‑866‑228‑3566 is the official line for real-time assistance.
- Understand Your Fare Type – Fully refundable tickets are faster; non-refundable tickets may involve vouchers.
Refund Timeline Case Examples
| Scenario | Expected Refund Time |
| Credit card, direct booking, refundable fare | 7–10 business days |
| Bank transfer, refundable fare | 15–20 business days |
| Third-party booking, non-refundable fare | 3–6 weeks |
| Flight cancelled by Lufthansa (direct booking) | 7–10 business days, sometimes faster |
FAQs — How Long Does Lufthansa Take to Issue a Refund
Q1. How long does Lufthansa usually take to issue a refund?
Q2. Can I expedite my refund?
Q3. Will Lufthansa refund non-refundable tickets?
Q4. How do I track my refund status?
Q5. What if the refund takes longer than promised?
Conclusion
So, how long does Lufthansa take to issue a refund? While the average timeline is 7–10 business days for card payments and up to 20 days for other methods, actual processing can vary based on fare type, booking channel, and bank procedures. Lufthansa’s system is generally reliable for direct bookings and refundable fares, but third-party bookings or non-refundable tickets may require patience.
For the fastest resolution and real-time updates, call Lufthansa customer support at +1‑866‑228‑3566. Following the tips outlined in this guide ensures your refund process is smooth, transparent, and timely, helping you get your money back without unnecessary delays.